Privacy Policy Sido88 — Your Personal Data Protection

01 Introduction

Sido88 ("we", "Platform" or "company") is fully committed to protecting the privacy and personal information of every user of our services. This Privacy Policy details how we handle your personal data from the moment you register until you stop using the platform.

We understand that trust is the foundation of the relationship between sido88 and our players. Every decision we make regarding your personal data is made with your security, transparency, and individual rights as our top priorities.

This Privacy Policy applies to all sido88 services including the website at sido88.onl, the sido88 mobile app for Android and iOS, and all our official communication channels. By using any sido88 platform or service, you agree to the practices described in this Privacy Policy.

02 Types of Personal Data We Collect

Sido88 only collects data that is genuinely necessary to provide a safe and quality service. The following are the categories of data we collect and their purposes:

We do not collect sensitive data categories such as health information, religious beliefs, political views, or sexual orientation unless directly relevant to our responsible gambling programme and voluntarily provided by you.

03 How We Use Your Personal Data

The personal information you provide is used responsibly and strictly limited to the following purposes:

• Account management: Registering and maintaining your sido88 account, including the mandatory KYC identity verification process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform security: Detecting and preventing fraud, hacking, money laundering, and other illegal activities on the platform.
• Legal compliance: Meeting AML, KYC, and reporting requirements to the relevant authorities as required by law.
• Customer support: Handling player inquiries, complaints, and support requests effectively.
• Service improvement: Analyzing aggregate usage patterns to improve the platform user experience.
• Essential communications: Sending account-related notices, terms changes, security alerts, and other important information.
• Responsible gambling: Monitoring wagering patterns to assist players who may need responsible gambling support.

04 Legal Basis for Data Processing

Sido88 only processes your personal data on the basis of one or more of the following valid legal grounds, in accordance with Malaysia's PDPA 2010 and international data protection principles:

• Contract performance: Processing required to provide the sido88 services you have registered for, including transaction processing and account management.
• Legal obligation: Processing required for compliance with legal obligations such as AML, KYC, and reporting to the relevant authorities.
• Legal basis: Processing required for legitimate business interests such as fraud prevention, system security, and service improvement, provided it does not override your fundamental rights.
• Consent: For certain processing activities such as marketing communications, we request your explicit consent and respect your decision if you withdraw it.

Sido88 never processes your personal data for purposes unrelated to the platform's services without first obtaining your explicit consent.

05 Information Sharing and Disclosure

Sido88 does not sell, rent or commercialise your personal data to any third party. Your information is only shared in the following limited and controlled situations:

• Payment service providers: Required transaction information is shared with accredited payment processors such as FPX, local banks, and eWallet providers to process your deposits and withdrawals.
• Game software providers: Required game data is shared with licensed game providers to enable you to play on the platform. These providers are bound by strict confidentiality agreements.
• KYC verification services: Identity information is shared with accredited third-party KYC verification service providers to verify your identity.
• Legal authority: Your personal data will be disclosed to authorities when required by law, court order, or a valid official investigation.
• Analytics providers: Anonymised and aggregated statistical data (not personally identifiable) is shared with analytics providers to help us understand platform usage.

All third parties with whom we share data are bound by strict data processing agreements and must comply with security and privacy standards equivalent to those of sido88. We do not permit any third party to use your data for their own marketing purposes.

06 Data Security and Encryption

Sido88 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we have implemented include:

• 256-bit SSL encryption: All data transmitted between your device and sido88's servers is encrypted using TLS 1.3 protocol with 256-bit encryption, making it virtually impossible for third parties to intercept.
• Encryption of data at rest: Sensitive data such as financial information and KYC documents are encrypted at rest using AES-256 encryption.
• Strict access controls: Access to players' personal data is restricted to sido88 staff who genuinely need it to perform their duties, with full audit logs maintained.
• Two-factor authentication: Players can activate two-factor authentication (2FA) for an additional layer of protection on their account.
• 24/7 monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular security audits: Sido88 undergoes regular independent security audits by certified cybersecurity experts to identify and address any system vulnerabilities.

In the event of any security incident involving your personal data, sido88 will notify you within 72 hours of becoming aware of the incident, in line with international data protection best practices.

07 Cookies, Tracking, and Similar Technologies

Sido88 uses cookies and similar tracking technologies to enhance the user experience, ensure account security and analyse platform usage. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collecting information on how users interact with the platform to help us identify areas for improvement. This data is anonymized.
• Functional cookies: Saving user preferences such as language, display settings, and game preferences for a more personalized experience.
• Analytics cookies: Helping us understand website traffic and aggregate usage patterns to improve platform content and navigation.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the sido88 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

08 Cross-Border Data Transfers

In the course of its operations, sido88 may need to transfer your personal data to servers or service providers located outside Malaysia. This occurs in situations such as the use of international cloud infrastructure, global gaming software providers, and cross-border payment service providers.

Sido88 ensures that all international data transfers are protected by appropriate mechanisms, including:

• Data processing agreements incorporating standard data protection clauses.
• Ensuring that recipients are located in countries with an equivalent level of data protection.
• Encryption of data in transit to protect information from unauthorized access.
• Limited to the minimum data transfer necessary for the specific purpose only.

Sido88 does not transfer personal data to countries without adequate data protection without first implementing appropriate additional safeguards.

09 Your Rights as a User

In accordance with Malaysia's PDPA 2010, you have the following rights regarding your personal data held by sido88:

To exercise any of the above rights, please contact our Privacy Officer via sido88's official email. We will process your request within 30 days of receipt. Please note that some of these rights may be limited in certain situations, such as when data processing is required for legal compliance.

10 Data Retention Period

Sido88 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. General data retention guidelines are as follows:

• Active account data: Retained for the duration your account remains active and in use on the sido88 platform.
• Financial transaction records: Retained for at least 7 years from the transaction date in line with Malaysia's tax and AML legal requirements.
• KYC Documents: Retained for at least 6 years after account closure in line with AML compliance requirements.
• Support communication logs: Retained for 3 years from the date of communication for reference and dispute resolution purposes.
• Analytics data: Anonymised and aggregated data may be retained for a longer period as it can no longer be linked back to your identity.
• After account closure: Personal data related to legal compliance will be retained for the period required by law; other data will be deleted or anonymised.

11 Child Protection

Sido88 does not provide services to individuals under the age of 18. We do not knowingly collect or process personal data of minors. If we discover that we have collected data from an underage individual, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian who believes your child under the legal age has registered an account at sido88, please contact our support team immediately via official email. We will handle this with the highest priority and ensure the account is closed and data deleted as promptly as possible.

12 Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your privacy rights, you can contact the sido88 Privacy Officer through the following channels:

• Privacy Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon in the corner of the platform

Sido88 also accepts privacy-related complaints through the channels above. We are committed to responding to every privacy complaint within 14 business days of receiving a complete complaint with sufficient details for us to investigate.